Editor’s Note: This blog is part of our monthly series on adapting your dental practice for the future written by the team at My Social Practice. What You'll Learn Why online reviews are now the number one way new patients choose a dentist, and how even one negative review can work in your favor if handled correctly. A clear, step-by-step framework for responding to negative feedback, including when to post publicly, when to move the conversation offline, and what to say in both situations. The HIPAA rules that every dental team member must understand before responding to any review, including the real fines practices have paid for getting it wrong.
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